If you received your product from Bambinokids and you deem it to be faulty, you must notify Babinokids within TWO (2) business days of product delivery.
At its own discretion, Bambinokids will arrange a refund under the following circumstances:
The product does not match the selected description or is deemed faulty.
The product ordered is out of stock.
You may be liable for shipping cots depending on the circumstances stated in the above and below policy.
You will not be entitled to a refund if:
You change your mind about the product or order
Your goods are damaged after they have left the premises (as all risk to the product passes to you once the order has been dispatched from the Bambinokids premises however this right is rarely excercised).
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
100% MONEY BACK GUARANTEE TERMS & CONDITIONS:
If you are not satisfied with the Bambinokids Product you are using, please return the unused portion with all of its original packaging We will refund the purchase price of the product once the following conditions have been met. Money Back Guarantee is valid for purchases within Australia ONLY. Claim for refund must be made within 90 days of the purchase date. You must provide the original purchase receipt (copies not accepted). Refund does not include any postage or freight charges you may have incurred when purchasing this product or sending it back to us for your claim. Maximum refund will not exceed the recommended retail price of the product on date of purchase. Any feedback would be appreciated
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will provide you with instructions as to what to do.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, please email us @ firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.